The questions people actually ring and ask.

You can ring, WhatsApp or email, and one of the two engineers will answer. There is no online booking form on this site on purpose: a dead booking button that says 'nothing to book right now' is worse than no button at all. Chris is on 07426 026965, Mark is on 07979 426404, the office landline is 0121 705 8649 and the address is info@solihullheating.com.

Solihull Heating states across its own site that the business is on the Gas Safe Register, and by law anyone working on gas in your home has to be. The way to satisfy yourself — with this firm or any other — is to ask for the engineer's Gas Safe ID card before work starts and check the number on the Gas Safe Register website. The card shows a photograph, a licence number, an expiry date and, on the back, the specific appliances that engineer is qualified to work on.

Mark or Chris. The firm has two engineers and both are named on the site with their own mobile numbers, which is also why the Google reviews name them individually. Nothing is passed to a subcontractor you have never spoken to.

It depends on the boiler, the flue route, the gas supply and whether the existing pipework, cylinder and controls can stay. That is why no price list is published here. Someone comes out, looks at what is there, and gives you a written quote — and that quote is the figure, not an opening position.

Yes — Worcester is what you will see in most of the photographs on this site, and the business describes itself as a Worcester Bosch accredited installer offering extended manufacturer guarantees of up to twelve years. Ask for the exact guarantee term in writing with your quote, because it varies by model and by accreditation level. Other makes are fitted too if there is a reason to.

A Landlord Gas Safety Record, renewed every twelve months by a Gas Safe registered engineer, covering every gas appliance and the pipework in the property. A copy goes to existing tenants within 28 days of the check and to new tenants at the start of the tenancy. Solihull Heating carries out landlord safety certificates and gas safety inspections as part of its normal work — there is a full guide on this site.

Ring and ask — that is an honest answer rather than a promised time a two-person firm might not keep. Central heating repair and emergency boiler work are core services, and hours are Monday to Saturday 8am–5pm plus Sunday mornings. If you can send a photo of the fault code on WhatsApp first, the right part is more likely to be on the van.

It is a forced clean of the whole heating circuit to shift the magnetite sludge that collects in radiators and heat exchangers. The signs are radiators cold at the bottom but hot at the top, a boiler that kettles or bangs, and a system that never quite gets warm. It is also worth doing before a new boiler goes onto old pipework — most manufacturers expect the system to be cleaned and a filter fitted, and a guarantee claim can hinge on it.

Yes. LPG boiler installation, repair and servicing are listed among the firm's own services, which matters in the villages towards Lapworth, Tanworth-in-Arden and Henley-in-Arden where plenty of properties are off the mains gas network.

Do not ring a heating engineer first. Ring the National Gas Emergency Service on 0800 111 999 immediately, turn the gas off at the meter if you can reach it safely, open the windows, do not touch any electrical switches and get everyone out of the building. Ring Solihull Heating afterwards to put right whatever caused it.